Telephone Technical Support

Tech-support incidents fall into three categories: Installation/Configuration support, End-User Support and Developer Support

• Installation/Configuration Having problems installing dBASE? Our tech support engineers will help you get up and running with any products sold through dBI Inc.
  
  Cost: No Charge
  
  
• End-User Support Having difficulty using dBASE or finding a feature you need? Need help using the dBASE design tools, dQuery, DEO, the Web Wizards or deploying applications? Our engineers will walk you through the process, find your feature, guide you through the rich collection of tools in dBASE.
  
  Cost: $35.00 US per incident.
  
  
• Developer Support. Having problems running your application across the network or the Web? Need to push the envelope, and can't figure out how to accomplish that very special task? Call our expert Tech Support engineers for assistance.
  
  Cost: $99.00 US per incident.
  
  
• Professional Services (PSO). Can't get your code working? Need to convert a DOS application to Windows? Need serious help building, deploying or debugging applications? The dBI Professional Services Organization can provide expert on-site or remote subcontract services at reasonable hourly rates. Please contact dBI Inc. Tech Support for a quotation. Click here for more information.

How To Get Technical Support

To request assistance via telephone, call the dBASE Call Center:

607-729-0960

Or email techsupport@dBASE.com.

The call center is open Monday through Friday 9:00 AM to 5:00 PM eastern time USA.

All Tech Support incidents are handled on a callback or mailback basis.

You may be able to save yourself expense and time by taking advantage of the dBASE KnowledgeBase. We find that most technical support problems are the result of learning issues rather than technical issues. We suggest that you search the dBASE KnowledgeBase to see if any of the available messages, articles, tutorials, etc. applies to your specific issue before contacting the dBASE Call Center.

What Products Do We Support?

Supported Products
The following products are supported by dBASE Technical Support.

• dBASE PLUS and dQuery
• Personal dBASE
• dB2K
• Visual dBASE 7.5

We suggest that you check out the Fixes and New Features in dBASE.

Unsupported Products
The following products are not supported by dBASE Technical Support:

• dBASE III
• dBASE III+
• dBASE IV
• dBASE 5.0 for DOS
• dBASE 5.x for Windows
• Visual dBASE 5.x
• Visual dBASE 7.01

If you need information on upgrading to current versions, please contact our Call Center at 607-729-0960 for Pre-Sales Support. As a convenience to current users of these DOS products, dBI Inc. provides a peer support newsgroup where you can obtain assistance from your fellow developers.