Telephone Technical Support
Tech-support incidents fall into three categories: Installation/Configuration
support, End-User Support and Developer Support
- Installation/Configuration Having problems installing
dBASE? Our tech support engineers will help you
get up and running with any products sold through dBase, LLC
Cost: No Charge
- End-User Support Having difficulty using dBASE
or finding a feature you need? Need help using the dBASE
design tools, dQuery, DEO, the Web Wizards or deploying
applications? Our engineers will walk you through the
process, find your feature, guide you through the rich
collection of tools in dBASE.
Cost: $35.00 US per incident.
- Developer Support. Having problems running your
application across the network or the Web? Need to push
the envelope, and can't figure out how to accomplish that
very special task? Call our expert Tech Support engineers
for assistance.
Cost: $99.00 US per incident.
How To Get Technical Support
To request assistance via telephone, call the dBASE Call Center:
607-729-0960
800-518-0960
Or email techsupport@dBASE.com.
The call center is open Monday through Friday 9:00 AM to 5:00 PM eastern
time USA.
All Tech Support incidents are handled on a callback or mailback basis.
You may be able to save yourself expense and time by taking advantage
of the dBASE KnowledgeBase.
We find that most technical support problems are the result of learning
issues rather than technical issues. We suggest that you search
the dBASE KnowledgeBase to see if any of the available messages, articles,
tutorials, etc. applies to your specific issue before contacting the dBASE
Call Center.
What Products Do We Support?
Supported Products
The following products are supported by dBASE Technical Support.
- dBASE PLUS and dQuery
- Personal dBASE
- dB2K
- Visual dBASE 7.5
We suggest that you check out the Fixes and New Features in dBASE.
Unsupported Products
The following products are not supported by dBASE Technical Support:
- dBASE III
- dBASE III+
- dBASE IV
- dBASE 5.0 for DOS
- dBASE 5.x for Windows
- Visual dBASE 5.x
- Visual dBASE 7.01
If you need information on upgrading to current versions,
please contact our Call Center at 607-729-0960 for Pre-Sales
Support. As a convenience to current users of these DOS
products, dBase, LLC provides a peer support newsgroup where you can obtain assistance
from your fellow developers.
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